Frequently Asked Questions

1. WHAT CAN I EXPECT AT MY PERSONAL FITTING?

During your fitting you will be measured by our renowned style consultants and guided through our fabric vault selection. You will also choose the exact customizations that you would like to be included in your suit during the design process with our consultants. 

2. what should i bring to my personal fitting?

To ensure that we capture your ideal fit, we recommend that you bring your best fitting suit and any corresponding shirt that you would wear with it. This will enable us to compare our detailed contour measurements of your body with your preferred fit.

3. When is payment required in the process?

Once you have been measured, styled, and have designed your suit with our consultant, we require full payment to begin the construction of your made-to-measure suit.

4. Once I have paid for my garment, when will i receive it?

Your custom garment will be delivered in 4 - 6 weeks from the week of purchase. 

5. what if my suit does not fit the way i intended it to?

We ensure a perfect fit - every time. Once your measurements have been taken, we will review them with you before finalizing your order. It is with your agreed upon consent of these correct measurements that we will then begin the construction of your garment. Prior to delivering your suit, we will remeasure the garment to verify that it has been created according to the mutually agreed upon measurements that were taken during your fitting. If the garment does not reflect the fit that you desire, simply follow these steps:

  1. Send at least (3) images of yourself wearing the garment to identify the pain points. These images can be sent to: info@knightandgrey.com

  2. Upon reviewing these images we will provide recommendations for alterations.

  3. You may have your garment altered at any local tailor with the recommendations we have identified. Please communicate our recommendations to the tailor and ask for their own. To ensure correct alterations, it is best to have two opinions instead of one!

7. will i be reimbursed for any alterations if required?

Yes - up to $40 in alterations will be reimbursed. Simply send us a picture of the receipt!

8. What if i require major alterations ?

If major alterations, which may compromise the quality of the garment are required, please follow these steps:

  1. Send at least (3) images of yourself wearing the garment to identify the pain points. These images can be sent to: info@knightandgrey.com

  2. Upon reviewing these images we will provide recommendations for alterations.

  3. Visit a local tailor for the best recommended course of action. If the alterations are not feasible and exceed $40 - please let us know at info@knightandgrey.com

  4. We will schedule an additional fitting to verify your measurements and those used for the garment.

  5. If we are accountable for the error - we will gladly remake the garment, free of charge.